Refund policy

REFUND & RETURN POLICY

BeastyLov Last updated: May 18, 2026

At BeastyLov, we are committed to providing you with quality products. Due to the intimate and hygienic nature of our products, our return policy is subject to specific conditions in accordance with international regulations.

1. RIGHT OF WITHDRAWAL — 14 DAYS (EU & UK CUSTOMERS)

In accordance with European legislation (Directive 2011/83/EU), the French Consumer Code (Article L221-18), and the UK Consumer Contracts Regulations 2013, you have 14 calendar days from the date of receipt of your order to exercise your right of withdrawal, subject to the conditions set out below.

By placing an order on this Site, you confirm that you are of legal age in your country of residence. Any return request related to a false age declaration will not be accepted.

2. RETURN CONDITIONS — HYGIENE PRODUCTS

⚠️ IMPORTANT In accordance with Article L221-28 of the French Consumer Code and equivalent international regulations, returns of intimate hygiene products are subject to strict restrictions.

✅ RETURNS ACCEPTED:

  • Products in their original sealed and unopened packaging
  • Products unused and in perfect resalable condition
  • Return requested within 14 days of receipt
  • Accompanied by proof of purchase (order number)

❌ RETURNS NOT ACCEPTED:

  • Products whose sealed packaging has been opened or unsealed
  • Products that have been used or in contact with the body
  • Products without original packaging or damaged
  • Returns requested after the 14-day period
  • Returns related to a false age declaration

These restrictions are justified for reasons of hygiene, public health, and consumer protection, in accordance with Article L221-28 12° of the French Consumer Code and applicable international regulations.

3. EXCEPTION — DEFECTIVE OR NON-CONFORMING PRODUCTS

If you receive a defective, damaged, or non-conforming product, we will accept the return even if the packaging has been opened. In this case:

  • Contact us within 72 hours of receiving your order at support@beastylov.com
  • Provide photos or a short video clearly showing the defect or issue
  • We will cover all return shipping costs
  • You will receive a full refund or a replacement product at your choice

Legal warranty of conformity: In accordance with Articles L217-4 et seq. of the French Consumer Code, you benefit from a legal warranty of conformity of 2 years from the date of receipt of the product (France and European Union).

4. RETURN PROCEDURE

To make a return:

  1. Contact our customer service at support@beastylov.com within 14 days of receipt
  2. Include your order number and the reason for return
  3. Wait for our confirmation and return instructions
  4. Ship the product in its original sealed packaging to the address provided by our team
  5. Keep your proof of shipment

Return address: As we operate as a dropshipping retailer, the return address depends on the supplier and will be communicated to you by email after validation of your return request. LGEMD DIGITAL — support@beastylov.com

5. RETURN SHIPPING COSTS

Standard returns (change of mind):

  • Return shipping costs are the customer's responsibility
  • We recommend using a tracked delivery service
  • Original shipping costs are non-refundable if the return is due to a change of mind

Defective products or our error:

  • We cover all return shipping costs
  • Contact us to receive a prepaid return label

6. REFUND

Refund timeline: We will process the refund within a maximum of 14 days from receipt of the returned product or proof of return shipment.

Amount refunded:

Item Refund
Product price 100%
Original shipping costs Refunded (except change of mind returns)
Return shipping costs Not refunded (except defective product)
Customs duties / import taxes Not refunded (covered under DDP at time of purchase)

Refund method: The refund will be issued using the same payment method used at the time of purchase, unless otherwise agreed. Refunds are processed through Shopify Payments.

7. EXCHANGES

We do not offer direct exchanges. If you would like a different product:

  • Return the unopened product following the procedure above
  • Place a new order for the desired product

Please note: if the desired product is out of stock at the time of the new order, LGEMD DIGITAL cannot be held responsible. We recommend checking availability before initiating a return.

8. REGION-SPECIFIC PROVISIONS

🇪🇺 European Union & 🇫🇷 France:

  • 14-day right of withdrawal (sealed, unopened products only)
  • 2-year legal warranty of conformity
  • Refund within 14 days of receipt of return
  • Governed by French law and EU consumer protection regulations

🇬🇧 United Kingdom:

  • 14-day right of withdrawal under the Consumer Contracts Regulations 2013 (sealed, unopened products only)
  • 2-year legal warranty of conformity under the Consumer Rights Act 2015
  • Refund within 14 days of receipt of return
  • UK-specific consumer protection rights remain applicable

🇺🇸 United States & 🇨🇦 Canada:

  • Returns accepted within 14 days (sealed, unopened products only)
  • Voluntary return policy in line with industry standards
  • Certain states or provinces may have specific consumer protection regulations
  • Refund within 14 days of receipt of return

🌍 Rest of the World:

  • Returns accepted within 14 days (sealed, unopened products only)
  • Mandatory consumer protection rights applicable in the customer's country of residence remain in force
  • Refund within 14 days of receipt of return

9. DISCRETION AND CONFIDENTIALITY

We respect your privacy:

  • All packages are shipped in neutral and discreet packaging
  • No indication of the nature of the product appears on the outer packaging
  • The billing descriptor on your bank statement will appear as "LGEMD DIGITAL"
  • Your personal data is protected in accordance with our Privacy Policy

10. LEGAL INFORMATION

Company: LGEMD DIGITAL Legal form: SASU (French Simplified Single-Shareholder Company)  SIRET: 104 966 767 00014 RCS: 825 409 733 R.C.S  Address: BP n°26, 2 Rue de la Brigantine, 17000 La Rochelle, France Email: support@beastylov.com Phone: +1 (608) 866-5621 VAT number: FR1704.104966767

11. MEDIATION AND DISPUTE RESOLUTION

Prior complaint

In the event of a dispute, please first contact our customer service at support@beastylov.com. We commit to responding within 48 business hours.

🇫🇷 France & 🇪🇺 European Union — Consumer Mediation

In accordance with Articles L.611-1 et seq. of the French Consumer Code, if a dispute is not resolved amicably within 60 days, you may refer the matter free of charge to our designated consumer mediator:

CM2C 49 Rue de Ponthieu, 75008 Paris, France 🌐 https://www.cm2c.net 📞 +33 1 89 47 00 14 ✉️ mediation@cm2c.net

You have one year from the date of your written complaint to contact the mediator.

European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

🇬🇧 United Kingdom

You may contact UK mediation services or use our amicable resolution process by contacting us at support@beastylov.com. UK mandatory consumer protection rights remain fully applicable.

🇺🇸 United States, 🇨🇦 Canada & other countries

We are committed to resolving any dispute amicably. Please contact our customer service at support@beastylov.com. In the event of a persistent disagreement, the parties agree to seek resolution through mediation or arbitration before pursuing legal action. The mandatory consumer protection laws of your local jurisdiction remain applicable.

12. GOVERNING LAW

  • EU / France customers: French law and European consumer protection regulations
  • UK customers: French law, without prejudice to mandatory rights under UK consumer law
  • US / Canada / other customers: French law, without prejudice to the mandatory consumer rights applicable in the customer's country of residence