Refund policy

REFUND & RETURN POLICY

BeastyLov — Last updated: June 19, 2026

At BeastyLov, we are committed to providing you with quality products. Due to the intimate and hygienic nature of our products, our return policy is subject to specific conditions in accordance with international regulations.

1. RIGHT OF WITHDRAWAL — 14 DAYS (EU & UK CUSTOMERS)

In accordance with European legislation (Directive 2011/83/EU), the French Consumer Code (Article L221-18), and the UK Consumer Contracts Regulations 2013, you have 14 calendar days to exercise your right of withdrawal, subject to the conditions set out below.

When the 14-day period starts: The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), take physical possession of the goods. If your order consists of several items or is delivered in several shipments, the period only begins on the day you receive the last item of your order.

Weekends and public holidays: If the last day of the 14-day period falls on a Saturday, a Sunday, or a public holiday, the deadline is automatically extended until the end of the following working day.

By placing an order on this Site, you confirm that you are of legal age in your country of residence. Any return request related to a false age declaration will not be accepted.

2. CANCELLING YOUR ORDER BEFORE SHIPMENT

You may cancel your order at any time, free of charge and without giving any reason, for as long as it has not yet been shipped.

To cancel, log in to your customer account or contact us at support@beastylov.com as quickly as possible. Once your order has been shipped, it can no longer be cancelled, but eligible customers may still exercise their 14-day right of withdrawal under the conditions described in this policy (sealed, unopened products).

3. SELF-SERVICE RETURNS & CANCELLATIONS

You can request a return or cancel an unshipped order directly from your customer account, with no need to contact us first:

👉 Manage my order / request a return: https://shopify.com/98921840970/account

From your account you can submit a return request for eligible items or cancel an order that has not yet shipped. You can also always reach our customer service at support@beastylov.com.

4. RETURN CONDITIONS — HYGIENE PRODUCTS

⚠️ IMPORTANT In accordance with Article L221-28 of the French Consumer Code and equivalent international regulations, returns of intimate hygiene products are subject to strict restrictions.

✅ RETURNS ACCEPTED:

Products in their original sealed and unopened packaging
Products unused and in perfect resalable condition
Return requested within 14 days of receipt
Accompanied by proof of purchase (order number)

❌ RETURNS NOT ACCEPTED:

Products whose sealed packaging has been opened or unsealed
Products that have been used or in contact with the body
Products without original packaging or damaged
Returns requested after the 14-day period
Returns related to a false age declaration

These restrictions are justified for reasons of hygiene, public health, and consumer protection, in accordance with Article L221-28 12° of the French Consumer Code and applicable international regulations.

5. EXCEPTION — DEFECTIVE OR NON-CONFORMING PRODUCTS

If you receive a defective, damaged, or non-conforming product, we will accept the return even if the packaging has been opened. In this case:

Contact us within 72 hours of receiving your order at support@beastylov.com
Provide photos or a short video clearly showing the defect or issue
We will cover all return shipping costs
You will receive a full refund or a replacement product at your choice

Legal warranty of conformity: In accordance with Articles L217-4 et seq. of the French Consumer Code, you benefit from a legal warranty of conformity of 2 years from the date of receipt of the product (France and European Union).

6. RETURN PROCEDURE

To make a return, you can either:

Self-service: Log in to your customer account at https://shopify.com/98921840970/account and submit your return request directly, or
Contact us: Email our customer service at support@beastylov.com within 14 days of receipt

Then:

Include your order number and the reason for return
Wait for our confirmation and return instructions
Ship the product in its original sealed packaging to the address provided by our team
Keep your proof of shipment

Return address: As we operate as a dropshipping retailer, the return address depends on the supplier and will be communicated to you by email after validation of your return request. LGEMD DIGITAL — support@beastylov.com

7. RETURN SHIPPING COSTS

Standard returns (change of mind):

Return shipping costs are the customer's responsibility
We recommend using a tracked delivery service

Defective products or our error:

We cover all return shipping costs
Contact us to receive a prepaid return label

8. REFUND

Refund timeline: We will process the refund within a maximum of 14 days from the date we are informed of your withdrawal, or from receipt of the returned product (or proof of return shipment), whichever applies.

Amount refunded:

Item	Refund
Product price	100%
Original (standard) shipping costs	Refunded for valid EU/UK withdrawals; not refunded for change-of-mind returns outside the EU/UK
Supplementary delivery costs (e.g. express upgrade chosen by you)	Not refunded beyond the standard delivery rate
Return shipping costs	Customer's responsibility (except defective product)
Customs duties / import taxes	Not refunded (covered under DDP at time of purchase)

For EU and UK customers, when you validly exercise your right of withdrawal we reimburse all payments received, including the cost of standard outbound delivery (Article L221-24 of the French Consumer Code). We may withhold reimbursement until we have received the goods back or you have supplied proof of return shipment.

Refund method: The refund will be issued using the same payment method used at the time of purchase, unless otherwise agreed. Refunds are processed through Shopify Payments.

9. EXCHANGES

We do not offer direct exchanges. If you would like a different product:

Return the unopened product following the procedure above
Place a new order for the desired product

Please note: if the desired product is out of stock at the time of the new order, LGEMD DIGITAL cannot be held responsible. We recommend checking availability before initiating a return.

10. REGION-SPECIFIC PROVISIONS

🇪🇺 European Union & 🇫🇷 France:

14-day right of withdrawal, starting from delivery of the last item of the order (sealed, unopened products only)
Window extended to the next working day if it ends on a weekend or public holiday
2-year legal warranty of conformity
Refund within 14 days of receipt of return
Governed by French law and EU consumer protection regulations

🇬🇧 United Kingdom:

14-day right of withdrawal under the Consumer Contracts Regulations 2013, starting from delivery of the last item of the order (sealed, unopened products only)
2-year legal warranty of conformity under the Consumer Rights Act 2015
Refund within 14 days of receipt of return
UK-specific consumer protection rights remain applicable

🇺🇸 United States & 🇨🇦 Canada:

Returns accepted within 14 days, starting from delivery of the last item of the order (sealed, unopened products only)
Voluntary return policy in line with industry standards
Certain states or provinces may have specific consumer protection regulations
Refund within 14 days of receipt of return

🌍 Rest of the World:

Returns accepted within 14 days, starting from delivery of the last item of the order (sealed, unopened products only)
Mandatory consumer protection rights applicable in the customer's country of residence remain in force
Refund within 14 days of receipt of return

11. DISCRETION AND CONFIDENTIALITY

We respect your privacy:

All packages are shipped in neutral and discreet packaging
No indication of the nature of the product appears on the outer packaging
The billing descriptor on your bank statement will appear as "LGEMD DIGITAL"
Your personal data is protected in accordance with our Privacy Policy

12. LEGAL INFORMATION

Company: LGEMD DIGITAL Legal form: SASU (French Simplified Single-Shareholder Company) SIRET: 104 966 767 00014 RCS: 825 409 733 R.C.S Address: BP n°26, 2 Rue de la Brigantine, 17000 La Rochelle, France Email: support@beastylov.com Phone: +1 (608) 866-5621 VAT number: FR1704.104966767

13. MEDIATION AND DISPUTE RESOLUTION

Prior complaint

In the event of a dispute, please first contact our customer service at support@beastylov.com. We commit to responding within 48 business hours.

🇫🇷 France & 🇪🇺 European Union — Consumer Mediation

In accordance with Articles L.611-1 et seq. of the French Consumer Code, if a dispute is not resolved amicably within 60 days, you may refer the matter free of charge to our designated consumer mediator:

CM2C — 49 Rue de Ponthieu, 75008 Paris, France 🌐 https://www.cm2c.net 📞 +33 1 89 47 00 14 ✉️ mediation@cm2c.net

You have one year from the date of your written complaint to contact the mediator.

European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

🇬🇧 United Kingdom

You may contact UK mediation services or use our amicable resolution process by contacting us at support@beastylov.com. UK mandatory consumer protection rights remain fully applicable.

🇺🇸 United States, 🇨🇦 Canada & other countries

We are committed to resolving any dispute amicably. Please contact our customer service at support@beastylov.com. In the event of a persistent disagreement, the parties agree to seek resolution through mediation or arbitration before pursuing legal action. The mandatory consumer protection laws of your local jurisdiction remain applicable.

14. GOVERNING LAW

EU / France customers: French law and European consumer protection regulations
UK customers: French law, without prejudice to mandatory rights under UK consumer law
US / Canada / other customers: French law, without prejudice to the mandatory consumer rights applicable in the customer's country of residence