BeastyLov FAQ: Shipping, Privacy and Care

Your order leaves our warehouse within 48 hours with a tracking number. Delivery then takes, in business days:

• Europe: 5 to 10 days
• United Kingdom: 4 to 9 days
• USA: 7 to 12 days
• Canada: 8 to 14 days
• Australia: 9 to 15 days

Each product page shows your earliest delivery date before you order.

Yes. Shipping is free on every order, with no minimum amount.

No, not in the USA, the EU, the UK, Canada or Australia. All duties and import taxes to these countries are prepaid in your price, so there is nothing to pay on delivery and no surprise bill from the carrier.

For any other country, write to us before ordering and we will confirm the costs.

We ship to the USA, Canada, the United Kingdom, Australia, New Zealand, every country of the European Union, Switzerland, Japan, Singapore and the Philippines. Your country is listed at checkout. For delivery times outside the five main regions above, email us at support@beastylov.com.

Yes. As soon as your order ships, you receive an email with your tracking number and a link to follow your parcel on the carrier's website.

Yes, completely. Your toy ships in a plain brown box with no logo, no picture and no product name. The sender and the invoice use a neutral company name. Nobody can tell what is inside, not even the carrier.

Your bank statement shows LGEMD DIGITAL, the French company behind BeastyLov. Neither BeastyLov nor the type of product appears.

Visa, Mastercard and other major credit and debit cards, plus Apple Pay and Shop Pay. Payment goes through Shopify's encrypted checkout: we never see or store your card number.

First check with your bank that it did not block the transaction, as some banks flag first purchases on a new site. If it still fails, email us at support@beastylov.com and we will help you complete your order.

Yes, you have 14 days after delivery to change your mind. For hygiene reasons, the toy must be unused and in its original packaging. Email us at support@beastylov.com with your order number before sending anything, and we will tell you how to return it.

Email us at support@beastylov.com ideally within 72 hours of delivery with photos or a short video of the problem. We review every case and make it right at no cost to you.

Yes, within 24 hours of your order and before it ships. Email us at support@beastylov.com with your order number and the correct address. Once shipped, the address can no longer be changed, and we cannot reship or refund a parcel returned because of a wrong address.

Yes, within 8 hours of your order. Email us at support@beastylov.com with your order number and the toy you want instead. After that, your order may already be packed.

100% platinum cured silicone. It is non-porous, phthalate free, latex free and odorless, and it is the material used for body-safe adult toys. It stays soft and keeps its shape for years when cared for properly.

Yes. BeastyLov is an authorized reseller of the FaaK Group. Every toy comes straight from the official manufacturer, never a copy. You can see the certificates on our certification page.

Yes. BeastyLov is run by LGEMD DIGITAL, a company registered in France, and sells only official FaaK toys. Payment goes through Shopify's secure checkout, every parcel is tracked, and you can read what customers say on our reviews page.

A furry masturbator is a male stroker shaped like an animal or anthro creature, made of platinum silicone with an inner channel and covered in soft synthetic fur. Ours weigh from 345 g to 840 g, with channels most often 14 to 17 cm deep. See all furry masturbators.

A dual entry masturbator has two separate channels, vaginal and anal. A single entry model has one. Each product page lists the depth of every channel, so you know exactly what you get.

Start light and short. In furry masturbators, Malvplux (345 g) and Noirplux (363 g) are the easiest to handle. In dragon dildos, Volcvex is the slimmest, with 13.8 cm of insertable length and 4.6 cm of max width. Not sure yet? Take our fantasy toy quiz.

Every product page lists the measurements that matter: insertable depth or length, max width and weight. You also see the toy photographed next to a soda can, so you can picture its real size.

Clean it before the first use and after every use:

• Wash: warm water and mild soap, inside and out.
• Rinse well until no soap is left.
• Dry: pat with a lint-free towel, then let it air dry completely.

Never use bleach or household cleaners. Step by step: our cleaning guide.

Water-based lube only. Silicone-based lube damages the surface of platinum silicone toys for good.

Store it fully dry, in its pouch, away from other toys: silicone toys that touch each other can mark each other.

Email us at support@beastylov.com. A real person answers within 24 hours, 7 days a week. For an address change or a swap, write as early as possible so we can act before your order ships.